Shipping policy

Thank you for shopping with us. We aim to deliver your tea fresh, fast, and fuss-free. Please review our shipping policy below.

1. Shipping Within Singapore

Standard Delivery (3–5 business days):
Flat rate of SGD $2.00.
Free shipping for orders above SGD $50.

Orders are processed within 2 business day. You’ll receive a tracking number via email once your order ships.

2. International Shipping 🌏

We currently do not ship to international locations. Want us to ship to your country? Drop us a message at hello@teahills.co and we'll do our best to assist.

3. Order Processing

Orders are processed Monday to Friday (excluding public holidays).

Orders placed after 12PM will be processed the next business day.

4. Tracking & Delivery Issues

Once shipped, you’ll receive a confirmation email with tracking details.

If your order is delayed, lost, or damaged, contact us at hello@teahills.co within 7 days of the expected delivery date.

5. Shipping Restrictions

We do not deliver to PO Boxes, military addresses, or restricted zones.

Customs fees or import taxes (for international orders) are the responsibility of the customer.