Refund policy

We want you to love every sip. If something’s not right, we’re here to help.

1. Return Eligibility

Due to the nature of our products (consumable goods), we do not accept returns for:

  • Opened or used tea products
  • Change-of-mind requests

However, if your order arrives damaged, incorrect, or faulty, please reach out — we’ll make it right.

2. Damaged or Incorrect Items

If you receive a damaged item or the wrong order, please email us at hello@teahills.co within 7 days of receiving your delivery with:

  • Your order number
  • A photo of the item(s) and packaging

We’ll review and send a replacement or issue a full refund, including shipping costs.

3. Refunds

Refunds are processed to your original payment method within 5–10 business days once approved.

You’ll receive a confirmation email once your refund is on the way.

4. Exchanges

We do not offer product exchanges at this time. If your item is defective or incorrect, we’ll replace or refund it based on your preference.

5. Non-Refundable Items

  • Sale or clearance items
  • Gift cards
  • Custom gift sets or special pre-orders

We stand by the quality of our teas and service. If you’re ever unsure, drop us a message at hello@teahills.co — we’re always happy to help.